The best IVR systems enable businesses to manage inbound calls at scale, and empower customers to answer questions on their own. From simple phone menus to next-gen conversational IVR, this list ...

"How can we design a system that our customers will actually use?" Providers of speech-enabled interactive voice response (IVR) systems are asked this question on a daily basis. Some of us joke that ...

Human factors/ergonomics researchers have studied how the gender and tone selected for an interactive voice response system, or IVR, affects its user-friendliness. The personality and gender of the ...

The Latest Call Center IVR Upgrades Are Slashing Wait Times Your email has been sent Interactive voice response (IVR) systems route calls and handle basic queries ...

“2. The method of claim 1, wherein the service environment includes an interactive voice response (IVR) interface. “3. The method of claim 2, wherein: the second service request is a call to the IVR ...

The method of claim 1, wherein: the service request is a call received through an interactive voice response (IVR) interface; retrieving the activity record from the activity data store includes ...