The Latest Call Center IVR Upgrades Are Slashing Wait Times Your email has been sent Interactive voice response (IVR) systems route calls and handle basic queries ...

To address these pain points, cloud call center platforms offer intelligent and visual IVR setup solutions. Taking Micang Cloud as an example, the process of setting up IVR voice navigation is simple ...

IVR System Protection: TNS Voice Firewall identifies and immediately blocks robocalls, spam, TDoS attacks, and impersonation ...

LONDON--(BUSINESS WIRE)--The global contact center market is expected to grow by USD 5.99 billion during 2020-2024, according to the latest market research report by Technavio. Request a free sample ...

2008 China International Call Center and BOP Conference 2008, Shanghai PRC, April 9, 2008— Dialogic Corporation (“Dialogic”), a global provider of world-class products and technologies for media and ...

HubSpot Inc. (NYSE:HUBS) is one of the best enterprise software stocks to buy according to analysts. On September 4, HubSpot announced an expanded app partnership with Talkdesk Inc., which includes ...

Contact center management plays a critical role in any business that offers products or services. It involves overseeing customer communication and guiding service agents to resolve inquiries and ...

ATLANTA, GA--(Marketwired - February 23, 2016) - Pindrop, the pioneer in voice-fraud prevention and authentication, today launched IVR Anti-Fraud, making Pindrop the first and only company to offer ...

ACD vs IVR: Which One Will Save You More Customers? Your email has been sent Struggling to choose between ACD vs IVR? Learn which one's best if you have to choose and when you should use both. ACD ...

Syntellect Inc., a leading provider of Customer Interaction Management solutions, has announced that their new Phoenix Data Center is fully operational, thereby increasing their capacity to provide ...