Heather B. Hayes has been covering technology, business and education topics for more than 20 years and has written more than 2,000 published articles. She lives in Virginia. A help desk solution that ...

Customer touch points are far and few between during a pandemic. A key area for customer interaction is your help desk, here's what you need to know to select the right service. Our team tests, rates, ...

Opinions expressed by Entrepreneur contributors are their own. Employees are an integral part of any organization. Employers should recognize this and work hard to take care of employee needs.

Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...

Over the course of last few years, companies have been choosing outsourcing services to garner huge profits and streamline business operations. Businesses avail help desk solutions not only because of ...

Problem: Response times were lagging in this bank's IT department, which managed requests solely by email. Solution: Help desk and asset management software to automate troubleshooting requests and ...

TROY (WWJ) --CareTech Solutions, an IT and Web products and services provider for hospitals and health systems across the United States, announced the signing of its first contract with a long-term ...

TROY, Mich., Sept. 29, 2011 /PRNewswire/ -- CareTech Solutions, an information technology (IT) and Web products and services provider for U.S. hospitals today unveiled its newly re-configured and ...

"Our 1-800 help desk is a lifeline for small businesses," said Tom Hermstad, CEO of HD Tech. "Whether you're a Costa Mesa contractor or an Anaheim startup, we cut IT costs by 31% while ensuring ...

“Reprints Desk built its reputation for service and support in document delivery, arguable one of the most difficult categories to get right within the information industry,” said Scott Ahlberg, chief ...

Heather B. Hayes has been covering technology, business and education topics for more than 20 years and has written more than 2,000 published articles. She lives in Virginia. Not all help desk tools ...

Media Contact:CareTech SolutionsAnne Santori, APRPublic Relations ManagerOffice: 248-823-0908Mobile: 248-312-8385 CareTech Solutions, an information technology and Web products and services provider ...