Whether running a startup or a more established outfit, small business owners have a lot to think about. When help is on hand in the form of automation tools, small businesses have a chance to improve ...

Zoho Desk Zoho's customer service software has been around since November 2016. More recently, the platform has achieved 45% year-over-year revenue growth for the past five years and serves more than ...

Dmytro Lazarchuk is a co-founder and CEO of Relokia with over eight years of experience in digital marketing and data migration services. According to Forbes Insights, 89% of executives at ...

Autumn is an associate editorial director and a contributor to BizTech Magazine. She covers trends and tech in retail, energy & utilities, financial services and nonprofit sectors. Because many ...

SILVER SPRING, Md., March 6, 2017 /PRNewswire/ -- Inflectra® is pleased to announce the release of KronoDesk 2.0, the latest version of its powerful and easy to use ...

Report: Employees remain satisfied with the service desk but unsatisfied at work Your email has been sent The IT help desk is a Catch-22 for many employees – while they may face challenges in the ...

Mid Minnesota Federal Credit Union (MMFCU) recently promoted Rick Kelm to Help Desk Supervisor. Rick will be able to utilize his many years of help desk experience at an elevated level and oversee ...

Courtesy photo / Brandon Auker works on a Chromebook computer at the Altoona Area Junior High help desk. Altoona Area High School seniors are able to gain valuable experience and on-the-job training ...

Technology issues may challenge many of us, who may struggle to know how to solve problems or ‘fix’ the devices on which we now depend. In the Octorara School District, the wait times for students and ...

Help your end-users make Help Desk calls the right way Your email has been sent If you've managed a Help Desk for very long, you know the frustrations your staff feels when dealing with callers who ...