With HR leaders pulled in many directions, it's wise to track your successes. NPS can go a long way to find places to correct ...

The human element is the cornerstone of exceptional customer experiences (CX), as employees directly influence how customers perceive their interactions with the organization. According to Berry et al ...

Human resources departments serve the needs of external customers and internal customers. The external customer base consists of applicants, former employees, employer groups and, suppliers and ...

The next decade will decide if HR leads or disappears. Regeneration is the only path to relevance in the boardroom.

Engaging employees one key way to ensure customer experience success, according to a recent survey of 300 human resource professionals at North American companies with at least 1,000 employees. The ...

The focus on customer experience (CX) has been gaining popularity in recent years. The term CX refers to the experience a person has with a brand or company at every touch point along the buyer’s ...

One-quarter of HR teams plan tech overhauls in 2026. Industry experts explain what themes will define the next wave of ...

Cezanne HR, the UK’s leading provider of modern, flexible HR systems for UK & global businesses, is thrilled to announce it’s been nominated for a prestigious TIARA Talent Tech Star Award. The annual ...

To instill a culture of dynamic, innovative, and continuous dedication to customer service at CWRU, all new employees should take a four-course general CWRU customer service training offered under the ...

YORK, Pa., Aug. 1, 2025 /PRNewswire/ -- HR HealthCare, a recognized leader in developing, manufacturing, and supplying advanced healthcare solutions with integrated technology and support services, ...