Throughout our lives, we inevitably interact with various government agencies for numerous reasons, including obtaining a marriage license, changing schools, registering a vehicle, obtaining a fishing ...

The digital transformation of organizations begins with an internal cultural shift promoting agile strategies, a hunger for innovative practices and the ability to change direction quickly. As serial ...

Energised into action following the excellent recent comment piece from Computer Weekly’s editor, I thought I’d dig deeper into what exactly is going on right now with the government and its plans for ...

Add Yahoo as a preferred source to see more of our stories on Google. 18F was a group of technology hotshots within the GSA. Saul Loeb/AFP via Getty Images Healthcare.gov, the government health ...

Federal digital service delivery is not an abstract concept for the Centers for Medicare and Medicaid Services. It is a daily operational reality that shapes how millions of Americans interact with ...

Rick Watkin is President & CEO of KUBRA, a leading provider of customer experience management solutions for utilities and other industries. Earlier this year, I watched a friend try to file for a ...

Despite decades of digitisation of public services, governments have not been sharing the benefits of digitisation with the public. In 2020, the NHS ran a bus-stop poster campaign in England warning ...

Most people want to interact with government programs and services online. Accurately verifying someone’s digital identity is fundamental to conducting these interactions safely. Unfortunately, ...

Taking advantage of flexible resource allocation, service scalability, and relatively low overhead costs, government agencies use third-party Internet providers to host critical, high-traffic digital ...

A new review has found a digital revamp of government services is not as effective as it should be and a reset is being ...

Red tape and bureaucratic nonsense are staples of American government, whether in small towns, major metropolises, or the federal level. According to the U.S. Chamber of Commerce, federal red tape ...