It is probably the first thing you need to check before heading to the other steps mentioned below. As your printer is already showing this message, you must follow it before doing anything else.

Owners of some HP OfficeJet Pro printers have reported error messages caused by a recent firmware update. We reveal which printers are affected and how to get them ...

HP has been scrambling for days to fix a bad firmware that’s leaving some HP OfficeJet Pro 9020e and HP OfficeJet 8010e series printers inoperable with a blue screen of death. HP has been scrambling ...

Do you have an internet-connected HP OfficeJet Pro printer? Better disconnect it, quick. A bugged firmware update that gets automatically installed onto some HP OfficeJet printers has been found to ...

A software update Hewlett-Packard released earlier this month for its OfficeJet printers is causing some of those devices to become unusable. Since about the second week of May, the HP support forums ...