Public frustration is building in California over the agency that processes unemployment claims. The Employment Development Department said it has added new phone lines and hired new staffers to help ...

A growing number of unemployed workers laid off amid the coronavirus shutdowns who have battled to obtain jobless payments were disappointed to learn a key state government unit that was supposed to ...

“Thank you for calling. Please try again later” was the phone message on Monday for many attempts to reach the beleaguered state Employment Development Department, in a new indication of the economic ...

SACRAMENTO, Calif. — Many people have called California's Economic Development Department (EDD) hundreds of times, days on end. Maybe they were hung up on after waiting on hold for hours. These ...

SAN FRANCISCO -- Anyone who's had to deal with the Employment Development Department over the past year knows how difficult it is to get someone on the phone to help with their unemployment claims.

A San Francisco software engineer says he can connect any caller to a human operator at the state Employment Development Department in minutes. We tested his product. Tricia B. says she's getting ...

7 On Your Side's Michael Finney helped a woman who now wants to help you. Kelly lives in Auburn. Recently she has been active on my Facebook page advising others -- giving back, she says, because 7 On ...

SAN FRANCISCO (KGO) -- Matthew Kwok from San Francisco and had an EDD question, so he dialed the department's phone number. "I was on hold for three hours and then by that time it was like around 8:15 ...