Nationwide has been named the UK's best-performing brand for customer service, achieving a score of 87.3 out of 100 in the ...

Analysts said some companies have struggled to set themselves apart for customer service in terms of their online presence ...

UK Power Networks tops the utilities sector and ranks among the UK's top 10 organisations for customer satisfaction ...

Banks and building societies have overtaken the retail sector for the first time in a long-running customer satisfaction index. The top spot for the banking sector as a whole came as Nationwide ...

Jet2holidays and Hays Travel have helped the UK’s tourism sector to reach third spot in a UK-wide customer service league ...

New UK customer satisfaction rankings revealed: Timpson tops the table while service failures cost UK economy £7.3 billion monthly The latest UK Customer Satisfaction Index (UKCSI) report highlights a ...

A new report by The Institute of Customer Service (ICS) reveals a significant disconnect between customer expectations and the reality of service delivery in the UK. The UKCSI finds that 64% of ...

New research has revealed disparities in customer service experiences across the UK. The largest proportion of people receiving poor customer service are in Northern Ireland, while the highest ...

Just a year after publicly pledging to enhance its services, Wizz Air has unfortunately found itself at the bottom of the rankings of a Which? survey. However, the airline has defended the survey ...

As customer expectations continue to evolve in the digital age, new data reveals that UK retailers are increasingly prioritising customer convenience by extending their customer service hours. In an ...