In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.

Salesforce Inc. said it’s saving about $100 million a year by using artificial intelligence tools in the software company’s ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

Opinions expressed by Entrepreneur contributors are their own. I spend all my working days as a customer service consultant and transformation expert, helping companies large and small improve and ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

Rashaad Bajwa is the CEO of Integris, a premium, IT managed service provider serving small- and mid-sized companies nationwide. Since the 1970s, we’ve seen staggering increases in transformation ...

Half of consumers are concerned that AI will impede their ability to connect to a human, according to Qualtrics XM Institute.

Following more AI announcements at its AI Summit last week, we speak to Adrian McDermott, CTO of Zendesk, about the ...

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