Choosing the right contact center software can make or break your customer service strategy. Whether you're looking for the best contact center software to improve efficiency or a cloud contact center ...
Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms like Salesforce Einstein Service Cloud ...
Salesforce Inc. said it’s saving about $100 million a year by using artificial intelligence tools in the software company’s ...
June 4 (Reuters) - Microsoft (MSFT.O), opens new tab on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ChatGPT creator ...
SAN FRANCISCO, June 23 (Reuters) - Decagon, a startup providing customer service solutions powered by artificial intelligence, said on Monday it had raised $131 million in a funding round that valued ...
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