Intercom Inc. is expanding the role of its Fin artificial intelligence customer agent beyond customer support for the first time, positioning it as a sales assistant that operates across all stages of ...

Meta’s just-launched Business Agent could mark a major shift in how companies of all sizes deal with customers. But what are ...

Create intelligent agents that can reason through requests, collaborate with other agents, and orchestrate customer interactions across systems and channels.Agent Performance Suite: Test, validate, ...

Businesses are accelerating their agentic offerings for enterprises as competition heats up.

Somil Gupta is the Head of AI & Infrastructure at Broccoli AI, a Y Combinator-backed company building voice agents for the trades industry. The home services industry, including trades like HVAC, ...

New Zoom Virtual Agent capabilities help organizations build AI agents faster, optimize performance over time, and deliver more personalized customer experiences through a connected Zoom CX platform.