AI might be great right now, but the complexity of transactions and the desire for more personalized attention by customers ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...

Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and ...

For employees worried that AI agents could take their jobs, Andrej Karpathy, co-founder of OpenAI says the technology is ...

At its AI customer service summit, Pioneer, Intercom shared the latest evolution of its AI Customer Service Agent - Fin 3. Here's what's new and why you should be paying attention.

Williams-Sonoma is seen saving tens of millions as AI agents replace human interventions with customer service ...

AgentExchange and Data 360 enable proactive, AI-driven customer service with real-time data activation and smarter agent ...

Jesse Zhang (left) and Ashwin Sreenivas (right) competed in science and math Olympiad competitions growing up. Now as cofounders of Decagon, the duo has raised $100 million to build AI agents that ...

Agents represent specific Medicare insurers, can help select a plan, and offer customer service after enrollment. Brokers represent you and offer numerous plan choices, but provide no ongoing support.