As part of Elk Grove Village's ongoing efforts to improve customer service and provide easier access to information for water billing customers, the Village of Elk Grove recently launched the new ...

The Department of Planning advised “that as of April 1st, 2023, to ensure applicants have access to the latest and most accurate information on the progress of their application and requests, ...

According to a Gartner study, by 2022, 85% of all customer service interactions will start with self-service. For the insurance industry, it’s become increasingly important to digitise the customer ...

The Netherlands leading telecommunications company closed its customer self-service management portal Thursday after discovering that nearly 70% of its users had not changed the default password after ...

Self-service has become the focal point of customer experience. One of the changes brought about by the web is consumers expecting 24-hour access to goods and services. Self-service has evolved well ...

Today’s customers prefer to self-serve over queuing on support calls. A study by Microsoft on the State of Global Customer Service found that 63% of customers under 35 go online to look for customer ...

Successful customer self-service strategies require an understanding of both the ever-shifting technology curve, as well as the timeless funadamentals which motivate human behavior. A recent study by ...

RICHARDSON, Texas--(BUSINESS WIRE)--Vertex, a leader in utility customer experience solutions, today announced that DC Water has completed the implementation of the VertexOne SaaS Customer Platform.

SEATTLE--(BUSINESS WIRE)--Lockstep, the connected accounting network, today announced Lockstep Self-Service, the latest application in the Lockstep Suite. Lockstep Self-Service provides customers and ...