Direct contact through an in-person meeting is typically the most effective way to communicate with customers, but messages are often unavoidable in the business world. The message needs to be to the ...

Customer service is quickly taking center stage as COVID-19 and the resulting economic impacts affect operations across a variety of industries. Customers are clamoring for sold-out supplies, ...

Why does it take something like a whack on the head to come up with a worthwhile idea like early morning hours for seniors? It only took the pandemic a couple of weeks to turn it all upside down — ...

Spectrum customers were frank and frustrated in messages to me about Sunday night’s power outage in Central Florida caused by storms. (Monday night was stormy, too, in Orlando, but service resumed ...

This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. Business texting, or when a company sends bulk ...

Businesses are increasingly using text message marketing, also known as short message service (SMS) marketing, to reach customers and prospects. While incorporating SMS marketing into your overall ...