It’s clear now that there is no “getting back to normal” after Covid-19. What was normal six months ago already feels like a distant memory. We have changed our lives in fundamental ways, and many of ...

Customer success (CS) is one of the most critical functions of a startup, especially a business-to-business (B2B) software-as-a-service (SaaS) startup. Your startup’s success depends on educating and ...

Business Journals Leadership Trust is an invite-only network of influential business leaders, executives and entrepreneurs in your community. Targeting new clients is a priority for any business, and ...

Business News Daily provides resources, advice and product reviews to drive business growth. Our mission is to equip business owners with the knowledge and confidence to make informed decisions. As ...

DALLAS--In an effort to generate more leads for Monitronics' network of 400 dealers nationwide, the company has developed the Lead Generation Program, which directly markets to the customer ...

NEW YORK, Aug. 27, 2025 /PRNewswire/ -- Artificial intelligence is changing the foundation of customer relationship management, making data-driven engagement central to how companies operate.

Employee and customer experience are intrinsically linked, so why isn’t the data coming from both being managed together? Employee experience and customer experience are not one in the same. However, ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--The onset of COVID-19 placed high demands on the wireless phone service industry as cell phones and wireless networks became the lifeline for people to stay ...