Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More As customer expectations continue to rise, enterprises are under ...

“Every customer is literally irreplaceable” is one of my customer service consulting mantras. And though I consider myself a convincing fellow, this concept of the irreplaceable customer can be a hard ...

Turning data into dashboards isn’t enough. The real ROI comes when insights drive action—changing how teams work, serve customers, and grow revenue.

PITTSBURGH--(BUSINESS WIRE)--BlastPoint, a minority-led AI consumer analytics trailblazer, surpasses $8 million in funding with the recent investment from Curql. The company will use the capital to ...

Customer expectations today evolve at lightning speed, and businesses face the pressing challenge of not just hearing their customers, but acting on their feedback instantly. By integrating real-time ...

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now Strella, a startup using artificial ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Embracing an omnichannel approach is essential in modern-day marketing, for any business.

Singapore Airlines (SIA) is stepping up its customer experience game by partnering with experience management platform Qualtrics, to overhaul how it collects and analyses passenger feedback across ...