The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Kannan Kothandaraman ...

Customer satisfaction is an important part of the bigger information technology picture. In fact, it so important that Dell EMC has created the “customer experience engineer” position to focus on what ...

Backed by 42CAP and Dreamcraft Ventures, Waypoint AI is helping fast-growing software companies reclaim 15% of engineering capacity spent on customer-reported escalations. SILICON VALLEY, CA / ACCESS ...

QuickLink, a provider of award-winning video production and remote guest integration solutions, today named Austin Hinton ...

Customer experience across multiple industries is improving, but companies are still struggling to break beyond merely OK to being good. Forrester Research released its US customer experience (CX) ...

Most organizations would claim they are customer-focused. At the executive level, customer experience is top of mind, especially since research shows consumer behaviors are reshaping value chains and ...

Seattle startup Spiral just raised $2.4 million to make sure companies can take advantage of the constant stream of customer feedback they receive. The startup, a recent participant in Amazon’s Alexa ...

Modern companies often strive to be more customer-centric. The more aware you are of customer needs and the more empathy you have toward their motivations, the easier it is to build a great product.

This black plastic binder has a variety of publications for customer engineers. These include: 1. a white document entitled Servce Aids and numbered Publication 51-P that refers to the IBM System/360.