Amazon Connect’s second act: From contact center to agentic AI suite

It has been just under a decade since Amazon Web Services Inc. launched Amazon Connect, taking its own internal contact ...
No Jitter

Amazon Connect becomes ‘Connect Customer’

Amazon Connect is now the agentic AI-powered foundation for three new solutions and one familiar contact center offering.
Business Wire

Amazon Connect Introduces Generative AI Capabilities to Help Organizations Boost Worker Productivity, Save Costs, and Improve Customer Service Experiences

LAS VEGAS--(BUSINESS WIRE)--At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced new generative AI capabilities in Amazon Connect, AWS’s cloud ...
ZAWYA

Amazon Connect expands into a set of agentic AI solutions

New AI solutions for business decisions, hiring, customer experience, and health care draw on decades of Amazon's operational ...

AWS Expands Amazon Connect Into AI Tools for Hiring, Healthcare, and Supply Chains

AWS expanded Amazon Connect into four agentic AI tools for supply chain, hiring, customer service, and healthcare workflows, ...
CMS Wire

Amazon Connect Introduces Generative AI Capabilities to Help Organizations Improve Customer Service Experiences

Amazon Connect Customer Profiles: automatic creation of unified customer profiles for personalized customer experiences. Customers expect personalized customer service experiences, which require ...