Amazon Connect’s second act: From contact center to agentic AI suite

It has been just under a decade since Amazon Web Services Inc. launched Amazon Connect, taking its own internal contact ...
No Jitter

Amazon Connect becomes ‘Connect Customer’

Amazon Connect is now the agentic AI-powered foundation for three new solutions and one familiar contact center offering.
Business Wire

Amazon Connect Introduces Generative AI Capabilities to Help Organizations Boost Worker Productivity, Save Costs, and Improve Customer Service Experiences

LAS VEGAS--(BUSINESS WIRE)--At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced new generative AI capabilities in Amazon Connect, AWS’s cloud ...
Yahoo Finance

Vehlo to Debut Total Customer Connect and Dealer Pay at NADA 2026, Showcasing New Solutions for Service Lane Efficiency

LAS VEGAS, January 14, 2026--(BUSINESS WIRE)--Vehlo, a leading provider of software and financial solutions for the automotive repair and dealership industries, will be exhibiting at the National ...
No Jitter

Amazon Connect Updates Proactive Engagement Personalization

AWS announced that with the latest release of Amazon Connect outbound campaigns, organizations can use Amazon Connect Customer Profile attributes to create outbound campaigns with defined market ...