LONDON--(BUSINESS WIRE)--Quantzig, a global data analytics and advisory firm, that delivers actionable analytics solutions to resolve complex business problems brings to you comprehensive insights ...

Predictive analytics can detect and quantify emotional reactions in the human voice which can be used to predict customer churn, forecast sales and more. Predictive analytics is a form of data ...

Customer journey optimization helps you understand, refine, and improve every interaction a customer has with your brand. It ...

The integration of artificial intelligence into customer engagement platforms represents another major trend working in ...

Digital channels give organizations an opportunity to personalize the journey of their customers using the insights gained from this mutual data exchange. Customer service and support (CSS) leaders ...

LONDON--(BUSINESS WIRE)--Quantzig, a leading analytics advisory firm that delivers customized analytics solutions, has announced the completion of their article on the role of social media analytics ...

Customers tell us what they want with every click, call, trip, interaction and purchase. But too often, we aren’t listening and instead offer the same tired products and solutions our customers have ...

The recently published 2025 Sales Analytics Emotional Footprint report from global IT research and advisory firm Info-Tech ...

Adobe today announced a number of new features for Customer Journey Analytics, its tool for tracking customers across platforms that is part of the company’s Experience Cloud portfolio. As the ...

Thanks in part to Brad Pitt and Jonah Hill, 2011 was a banner year for Analytics. Their performances in the movie Moneyball brought widespread attention to the idea that data, logic and a willingness ...