When leaders cultivate a culture rooted in mutual respect and autonomy, CI transitions from a best-practice initiative to a ...

Examples from the Field We asked industry experts to share how their companies handle performance management in a way that ...

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Small businesses often have difficulty competing with larger competitors that are able to mass produce products at low costs. Continuous quality improvement is a business management system that ...

In an era of digital disruption, IT organizations need to move faster. Given this, should CIOs be active enablers of continuous improvement? Several years ago, I reviewed ITIL Version 3.0. When I got ...

QUESTION: We are always looking for examples and processes to help us in administrative lean thinking -- especially removing waste and adding value. Any thoughts? ANSWER: First, kudos to the reader ...

As a follow-up to my last column, 'Must Have' Metrics for Continuous Improvement, the next must-have metrics are first pass yield (FPY) and rolled throughput yield (RTY). While most companies I visit ...

Startups operate in a fast-paced environment where resources are scarce, time is of the essence, and the margin for error is ...

Is it possible to suggest that Six Sigma, Kaizen, Lean, and other variations on continuous improvement can be hazardous to your organization's health? While it may be heresy to say this, recent ...