Training an entire team on communication skills is a special opportunity to make a tangible impact. Trouble is, it’s hard to get all team members in the same room at the same time with a communication ...

Training in interpersonal communication skills and conflict resolution strategies typically involves role-playing exercises to help participants practice the behavior needed to resolve problems. When ...

A call center worker snaps at an angry customer. A frustrated employee takes their story to social media. A marketing team wastes a day going in circles with confusing emails. A retail worker offends ...

Wendy Levinson ( [email protected]) is the Sir John and Lady Eaton Professor and Chair of the Department of Medicine at the University of Toronto, in Ontario. Cara S. Lesser is the director of ...

A New Quality Standard: The Integration of Psychosocial Care Into Routine Cancer Care Extensive literature review including meta-analyses of trials, conceptual models, techniques, and potential ...

Empathy and communication skills lie at the heart of effective clinical practice, underpinning both patient satisfaction and successful therapeutic outcomes. In medical education, these competencies ...

Communicating with families is a core skill for neonatal clinicians, yet formal communication training rarely occurs. This study examined the impact of an intensive interprofessional communication ...

Police officers train diligently to keep their tactical skills sharp. It’s not uncommon for officers to engage in emergency response, firearms, de-escalation and driving training on a regular basis.

A New Quality Standard: The Integration of Psychosocial Care Into Routine Cancer Care Extensive literature review including meta-analyses of trials, conceptual models, techniques, and potential ...