Policy-holders increasingly turn fender benders into much more by sprinkling in their favorite AI chatbots, Aviva says ...

Opinions expressed by Digital Journal contributors are their own. Efficiency in the insurance sector remains a challenge. Conventional approaches to handling customer queries, processing claims, and ...

The global insurance chatbot market has experienced such enormous growth since the advent of the COVID-19 pandemic that it’s expected to hit nearly $4.5 billion by 2032, according to a report by ...

To date, businesses have used artificial intelligence (AI) to enhance the customer journey in areas such as customer support and content creation. As a result, while customer communications platforms ...

While Insurance Industry bets on AI chatbots, one startup is betting on the opposite path- The local insurance agentsMiami FL, May 21, 2026 (GLOBE NEWSWIRE) -- While the insurance industry races to ...

Customers contact companies regularly to purchase products and services, inquire about orders, make payments and request returns. Until recently, the most common way for customers to contact companies ...