Artificial intelligence chatbots are quickly becoming part of our daily lives. Many of us turn to them for ideas, advice or conversation. For most, that interaction feels harmless. However, mental ...

ChatGPT has evolved far beyond a simple chatbot. Here are 11 powerful features in 2026 that can help you research, organize, ...

When Air Canada's chatbot gave incorrect information to a traveller, the airline argued its chatbot is "responsible for its own actions". Artificial intelligence is having a growing impact on the way ...

A chatbot is an artificial intelligence tool designed to simulate real-time conversations with users. It operates around the clock, doesn't require breaks and can manage a high volume of requests ...

Sure, there's ChatGPT and Claude, but most companies with online customer service now use AI chatbots, too. Here's what you need to know. Barbara is a tech writer specializing in AI and emerging ...

Get the orchestration layer right, and the move from chat to voice becomes an extension of an asset you’ve already built.

In 2021, I was a University of California, Berkeley Ph.D. candidate lecturing on my research about how users turn to chatbots for help coping with suicidal ideation. I wasn’t prepared for my students’ ...