If you dread the thought of calling to change an airline ticket or negotiate your internet bill, a new artificial intelligence tool may provide a solution. DoNotPay, which offers an assortment of ...

The federal agency is floating a set of rules requiring companies to offer U.S.-based representatives and cap the volume of calls handled overseas.

The Federal Trade Commission (FTC) recently issued its "Top Scams of 2024" update, and the results aren't promising. Consumers lost about $1.9 billion to fraud through phone calls, texts or emails ...

Customer service is harder than most people think. In this story, an employee spent over 25 years handling difficult callers without losing her cool. She has dealt with threats, foul language, and ...

Banks and other financial services combine omnichannel communications, artificial intelligence and automation to transform ...