Have you ever called into a customer service line and known you were talking to someone 3,000 miles away? That distance is about more than physical separation; it can mean an inability to connect and ...

Teleperformance, the world’s largest call center operator, is relying on artificial intelligence technology to “neutralize” the accents of English-speaking Indian customer service agents in real time ...

Call center firm Teleperformance SE is rolling out an artificial intelligence system that “softens English-speaking Indian workers’ accents in real time,” aiming to “make them more understandable,” ...

Sanas says its aim is to cut through some Americans' biases towards minorities. Critics argue their services may make things worse. By Andrew Paul Published Aug 25, 2022 10:00 AM EDT Get the Popular ...

Artificial intelligence is transforming call centers by streamlining tasks and improving customer service NEW YORK -- Armen ...

MANILA—Few countries depend as much on outsourcing as the English-speaking Philippines, and few industries might be as vulnerable to automation. In one scenario, artificial intelligence slows hiring ...