Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. AI-powered customer relationship management systems (CRMs) are creating a transformative ...

Customer relationship management involves collecting relevant data about a business’s customer interactions in one place to help managers understand their clients and improve customer satisfaction.

Modern businesses need customer relationship management (CRM) tools – even the smallest startups. Keeping in touch with your existing patrons while building trust with potential customers is ...

As India Inc invests more marketing rupees to create and sustain its brands, campaigns are the order of the day and they are getting bigger and more complex. To add to this complexity is the spread of ...

HOFFMAN ESTATES, Ill.--(BUSINESS WIRE)--CDK Global, Inc. (Nasdaq; CDK) Heavy Equipment, a leading provider of integrated information technology solutions to the heavy equipment retail industry, today ...

At its core, customer relationship management (CRM) is all of the activities, strategies and technologies that companies use to manage their interactions with their current and potential customers. A ...

NORFOLK, Va.--(BUSINESS WIRE)--Dominion Dealer Solutions announced today that its industry-leading automotive equity mining solution, DealActivator, is now fully integrated with Dominion Autobase, one ...

South Africa's oldest and most widely used dealership management solution, Automate, provided by Britehouse Automotive, now includes customer relationship management (CRM) and automated marketing ...

Microsoft today is rolling out a new tool for business owners using Office 365 and Outlook called Outlook Customer Manager, a lightweight CRM for companies that need to track their customer ...