The landscape of sales, marketing, and customer service continues to change at a frantic pace. And for those of us who have been in the CRM industry since near the beginning, it is nice to see the ...

In a world where digital interactions are king, CRM systems have become the chessboard on which businesses maneuver for success. No longer just databases, these systems are now the engines driving ...

If there’s one thing that we know for sure about the CRM industry, it’s that evolution is a constant. We’ve also seen that CRM software is one of the fastest-growing and most valuable forms of ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In almost every conversation I’ve had with business leaders, the pressures of constant ...

Vtiger has announced a perspective on open source CRM as a flexible approach within CRM software, highlighting its adaptability, customization potential, and the responsibilities required for ...

Just a few years ago, products like Microsoft Teams and Slack barely existed. But today, these applications - and competitors like G Suite and Box - are becoming required technology for many firms, ...

Six months into his job as CIO at Humana, one of the nation’s largest health insurers, Bruce Goodman was called into a meeting with the company’s top executives. It was at this meeting that Goodman ...