At its CA World user show in Las Vegas this week, enterprise software vendor CA launched an integrated IT performance and service management suite, designed to help firms identify application ...

CA Technologies announced that its CA Service Desk Manager r12.9 has achieved the highest level of certification for PinkVERIFY 2011 from Pink Elephant, an Information Technology Infrastructure ...

IT service management (ITSM) tools typically focus on serving the needs of internal customers and solving their IT problems. Enterprise IT managers say the most important criteria to consider when ...

Emirates Bank International (EBI) has streamlined IT support with the deployment of CA help desk solution. The Unicenter Service Desk handles identification, tracking, and resolution of end user’s IT ...

UAE-Dubai- July 12, 2006 - CA (NYSE: CA) today announced that its Service Availability solutions have been positioned in the "Leaders" quadrant in IT event correlation and analysis (ECA) according to ...

One of the features introduced in VMware Horizon 7 version 7.2 was the Horizon Help Desk Tool, which was further refined and enhanced in version 7.3. The Help Desk Tool provides basic help desk ...

A customer trouble ticketing (help desk) is an assistance resource to solve a customer query. Companies often provide customer support using email, website, and/or telephone. The importance of ...