The best response to hostile emails is to stay calm, composed and laser-focused on listening, our guest columnist writes.

Police shared surveillance footage after, officials say, a Wingstop employee was shot after fighting with two men over ...

MIAMI BEACH, FLA. (WSVN) - A Miami Beach deli owner is speaking out after he was attacked by an angry customer. Business owner Richard Sauzo said a man, who was trying to shoplift in his store, threw ...

SCOTCH PLAINS, New Jersey (WABC) -- It's been a storage saga in Scotch Plains. Dozens of customers of Public Storage are angry that their belongings, which were submerged by Ida's floodwaters, were ...

Tesco customers were left waiting at home for online shopping orders that were not delivered following IT problems over the weekend. Customers have complained that they were forced to wait in for ...