The best response to hostile emails is to stay calm, composed and laser-focused on listening, our guest columnist writes.

Here are seven ways to deal with angry, and quite possibly rude, customers, according to a Forbes report. These strategies may also be useful for dealing with angry patients or family members: 1.

Co-authored by Nigel Bairstow, Ph.D., and Mark Cario, The Marketing Revolution It's natural for customers to complain, which is an integral part of human nature. Our complaints can be either minor ...

AI has been helping CX agents in many ways. Now it promises to help them relieve some of the stress of dealing with angry customers. Softbank Group’s telecom arm developed an AI tool which softens the ...